Welcome to Morse Code!
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Morse Code is your gateway to enhanced support and insights for your Amazon Connect instances. It is our cutting-edge application designed to provide you with visibility into your Amazon Connect environments.
Seamlessly integrated into your AWS account(s), Morse Code offers a centralized platform for managing support interactions, empowering you with the information and tools needed to optimize your contact center operations.
In addition to current functionalities, stay tuned for upcoming features including training resources, enablement opportunities, and access to a catalog of enterprise ready, production grade solutions. Get ready to elevate your support experience and unlock the full potential of your Amazon Connect instances with Morse Code.
If you are getting started with Morse Code for the first time, you will need to connect your AWS Account using Cross-Account Access. Click the link above for a detailed walk-through on setting up Cross-Account Access.
You can add additional users from your organization to grant them access to Morse Code. Click the link above for more information on adding new users.
Morse Code allows you to view detailed performance metrics related to your AWS Connect instances. Click the link above for information about the Insights Dashboard.
